WordPress Website Maintenance Packages

Yes, there is no one size fits all approach when it comes to WordPress maintenance. We understand that every website and business has unique requirements, and we are committed to providing tailored solutions that align with your goals and budget. If you have a limited budget but still want to have your site monitored and maintenance completed periodically, we can structure a package to meet that need.

Conversely, if your website is complex with alot of customisations and require ongoing support, we can structure our retainer to cater for that. So if you only have budget for 1-2hrs per month, or, if you have a mission critical website where you want to include support, development and maintenance and need 20hrs per month, we can assist accordingly.

When making changes or updates to your site, we follow a carefully structured process to ensure everything runs smoothly and your live site remains stable and secure.

1. Staging Site Setup:
Initially, we set up a staging site, which is a complete but private copy of your live website. We ensure that the staging site is updated with the latest copy of your production site, creating a duplicate of your main site for testing purposes.

2. Performing Updates and Changes:
All updates, changes, fixes, and tests are conducted on the staging site. This approach allows us to refine all modifications in a controlled setting without affecting your live site’s performance or user experience. It’s here that we check that any updates work and to catch any issues before it hits production.

3. Scheduled Go-Live:
Before making any changes live, we coordinate with you to confirm a maintenance schedule and allow you and your team to verify everything is working on staging prior to Go-Live. This ensures that the updates are implemented during off-peak hours or when it’s most convenient for you, minimising disruption to your live site. We then take a backup of your production site, including all web files and databases, to safeguard your existing data. Following this, we replicate the approved changes and conduct the same thorough testing on your live site.

4. Monitoring and Additional Support:
After the updates are live, we continue to monitor the site for any potential issues. If we encounter issues that require more in-depth fixes, we will inform you promptly and provide suggestions on the necessary steps to resolve the issues. Should you need further assistance, we are ready to provide a quote for additional support services.

By utilising this best practice and phased approach, we ensure that updates are applied smoothly and effectively, minimising risks and maintaining the integrity and performance of your website.

If you find yourself needing extra work beyond the scope of the initial maintenance plan, such as updating content, altering plugins or making development changes, we are more than happy to accommodate these requests. Simply let us know what changes you are considering, and we will provide a customised quote based on your specific requirements. Alternatively if you have limited budget, we can complete the support work and delay the next round of maintenance till you have acrued sufficient hours.

This flexible approach allows us to provide targeted support that aligns with your website’s growth and changing needs, ensuring that your online presence is not only maintained but also continuously enhanced to meet your business objectives.

If you encounter any issues with your website or need additional support, you can easily reach out to us for prompt assistance. To get help, you have two convenient options:

1. Phone Support:
You can give CircleBC a call at 1300 978 073. Our customer support team is ready to assist you with any queries or concerns you might have.

2. Email Support:
Alternatively, you can send us an email via our support email address. This method will automatically generate a support ticket, which our team of developers will promptly take up. They will investigate your issue and provide a resolution as quickly as possible.

We are committed to providing excellent service and support to ensure your website functions perfectly. Our team is here to help you with any problems you might face, ensuring minimal disruption to your website.

If you sign up for a maintenance package we can bill you via direct debit or you can pay monthly via recurring invoice. If you are only doing maintenance and support work on an ad hoc basis, we will send you a timesheet once the work is completed or at the end of the month along with an invoice for your reference.

For any work that is not completed in any given month, those support hours will rollover indefinitely from one month or year to another and do not expire, those hours can be used for whatever work you require and not just maintenance.

We have no contracts in place for our maintenance services, if you would like to cancel just provide us 30 days notice and we will terminate the agreement and you can continue on an ad hoc basis. Any hours that haven’t been utilised can be used for support and development work.