Customers today are expecting businesses to provide instant support and engagement. One of the most efficient ways to do this is by integrating a chatbot into your WordPress website.
A chatbot can automate your customer interactions, provide quick responses, generate leads, and improve your overall user experience, all without requiring a dedicated support team.
With countless chatbot options available, it can be overwhelming to choose the best one for your business.
That’s why we’ve compiled a list of the top 10 chatbots for WordPress websites, each offering unique features to cater to different business needs and budgets.
Why Your WordPress Site Needs a Chatbot
Firstly, let’s take a quick look at the benefits of adding a chatbot to your WordPress site:
24/7 Availability – Provide instant support to customers, even outside business hours.
Lead Generation – Capture visitor information, qualify leads, and boost conversions.
eCommerce Assistance – Help customers browse products, place orders, and track deliveries.
Reduce Workload – Chatbots can handle your FAQs, appointment bookings, and common queries without the need for human intervention.
Improved Customer Experience – Having a chat bot on your WordPress site can offer quick and efficient responses, helping to increase user satisfaction.
Here’s 10 of the best WordPress chatbots available for businesses in 2025!
1. Tidio – Best for eCommerce & Small Businesses
Tidio is a popular AI-powered chatbot and live chat tool designed for small businesses and online stores. It integrates seamlessly with WooCommerce and helps recover abandoned carts.
Key Features:
- Tideo is an AI-driven chatbot with natural language processing (NLP).
- It features WooCommerce integration for product recommendations and cart recovery.
- Provides multi-channel support (Live Chat, Facebook Messenger, Instagram).
- Has a custom chatbot builder with drag-and-drop functionality.
Pricing: Free and paid plans available
2. ChatBot by LiveChat – Best AI-Powered Chatbot
ChatBot by LiveChat is an advanced AI-powered chatbot that provides personalized customer interactions. It’s perfect for businesses that need a smart, automated support solution.
Key Features:
- This is an AI-driven chatbot that learns and adapts over time.
- Features pre-built chatbot templates for different industries.
- Provides seamless integration with LiveChat, Facebook Messenger, and Slack.
- Has customisable workflows to automate lead generation.
Pricing: Paid plans only
3. WP-Chatbot by MobileMonkey – Best for Facebook Messenger
If your business relies on Facebook Messenger, WP-Chatbot by MobileMonkey is an excellent choice. It enables a seamless chat experience across your website and social media platforms.
Key Features:
- Omnichannel support (WordPress, Messenger, Instagram).
- Provides AI-powered responses for FAQs and lead collection.
- Seamless WooCommerce integration for eCommerce support.
- No coding required for chatbot setup.
Pricing: Free and paid plans available
4. Drift – Best for Conversational Marketing
Drift is a chatbot that focuses on sales and lead generation, making it ideal for businesses that want to convert website visitors into customers.
Key Features:
- AI-powered chatbots that engage and qualify leads.
- Live chat handover for real-time conversations with sales teams.
- CRM integration (HubSpot, Salesforce, etc.).
- Personalised chat experiences for different customer segments.
Pricing: See website for custom pricing
5. Collect.chat– Best for Simplicity & Lead Capture
If you need a simple, no-code chatbot, Collect.chat is a great option. It’s designed for capturing leads, booking appointments, and answering FAQs.
Key Features:
- Easy drag-and-drop chatbot builder.
- Automated appointment booking and lead collection.
- Multi-language support for international users.
- No technical knowledge required.
Pricing: Free and paid plans available
6. BotStar – Best for Customisation
BotStar offers a highly customisable chatbot for WordPress, allowing businesses to create complex automated conversations without coding.
Key Features:
- Visual chatbot builder for creating custom flows.
- Supports multiple messaging platforms (Facebook, WhatsApp, Telegram).
- AI-powered chat for natural conversations.
- CRM and third-party integrations.
Pricing: Free and paid plans available
7. HubSpot Chatbot – Best for CRM Integration
If your business already uses HubSpot CRM, the HubSpot Chatbot is a must-have. It helps automate conversations while syncing customer data with your CRM.
Key Features:
- AI-powered chatbot with smart automation.
- Seamless HubSpot CRM integration for lead tracking.
- Live chat handover for human support.
- Easily customisable chatbot workflows.
Pricing: Free plan available and premium HubSpot plans
8. Freshchat – Best for Large Businesses
Freshchat is an advanced chatbot and live chat tool designed for large businesses and enterprises. It offers AI-powered automation and predictive messaging.
Key Features:
- AI-driven chatbot that learns from interactions.
- Predictive messaging for proactive customer support.
- Integration with CRM and support ticketing systems.
- Multi-channel communication (website, mobile, social media, and email)
Pricing: Paid plans only
9. Gobot – Best for eCommerce Growth
Gobot is an AI-powered chatbot designed specifically for ecommerce stores, helping customers find products, recommend items, and improve conversions.
Key Features:
- Product recommendation engine for online stores.
- AI-powered cart recovery reminders.
- Will integrate with Shopify, WooCommerce, and Magento.
- Automated lead generation and email capture.
Pricing: Free and paid plans available
10. Landbot – Best for Interactive Chat Experiences
Landbot is a chatbot that specialises in creating interactive, engaging chat experiences with a unique conversational UI.
Key Features:
- Landbot features a drag-and-drop chatbot builder with fun, engaging chat flows.
- Multi-channel integration (website, WhatsApp, Messenger).
- Personalised chatbot responses based on your users’ behaviour.
- No coding required.
Pricing: Paid plans only
Choosing the Right Chatbot for Your WordPress Website
Adding a chatbot to your WordPress site can improve your customer service, generate leads, and boost engagement. Whether you need an AI-driven support assistant, a simple FAQ bot, or an eCommerce helper, there’s a chatbot that fits your needs. Need help setting up a chatbot? Call us on 1300 978 073 or contact our team of WordPress experts, and we can help you decide on and implement the perfect chatbot solution for your business!